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PAYMENTS, SHIPPINGS AND RETURNS

PAYMENT METHODS

Purchases made via the Site www.walterdesilva.com can be paid by credit card and Paypal.

All your purchases are made in complete security using state-of-the-art e-commerce technological systems and coding systems (SSL) to prevent unauthorized access to your personal data and credit card information.

In fact, all credit card data is sent during the order processing phase to Global Collect and is protected against unauthorized access by a 128 bit SSL (Secure Socket Layer) data encryption system. Such data is inaccessible to third parties.

Once you have completed the order, you will receive an e-mail to inform you we are considering the order. Later on followed by a confirmation email containing your Order Number and a summary of your purchases- Remember you can track your order status at any moment in time via our affiliate courier UPS tracking service https://www.ups.com/track?loc=en_DE&requester=ST/.

 

SHIPPING INFORMATION

WALTERDESILVASHOES ships only in Europe with our affiliate courier UPS which promises a reliable delivery directly at your domicile. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number.

SHIPPING COSTS

We offer free shipping to our customers from the following EU countries: Germany, Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Denmark, France, UK, Italy, Croatia, Romania, Slovenia, Slovakia, Hungary, Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Sweden, Spain and Cyprus.

15€ will be charged for shipping to the following countries: Andorra, Guernsey, Jersey, Norway, San Marino, Switzerland, Turkey and Ukraine.

TIME OF DELIVERY

UPS Standard: within 6-7 working days from confirming the order.

Deliveries may incur slight delays during holiday periods and couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.

An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.

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